The fax tray stops being a risk.

Healthcare still runs on faxes. Referral letters, lab results, prior-auth forms come in as PDFs, get printed, get sorted by hand, and either make it to the right provider or sit in someone's tray for a day. This watches the inbound channel (fax-to-email, an inbox, or a Drive folder) and reads each document the moment it lands. Provider extracted, document type classified, urgent items flagged, file routed to the right EHR location, provider notified in whatever channel they use. Anything Claude isn't confident about goes to an exception queue instead of getting filed wrong.

What you get

• Trigger on email, fax, or Drive arrival of clinical documents
• Claude classifies document type (referral, lab, prior auth, records request, etc.) and extracts key fields
• Routing: file delivered to the right EHR location with the right metadata, provider notified
• Urgent flag detection: configurable rules for stat results, critical values, urgent referrals
• Exception queue for documents Claude can't confidently classify
• Audit log of every document processed
• HIPAA-aware: BAAs with every vendor, no PHI to LLMs without compliance sign-off
• Full documentation, data-flow one-pager, 60-minute training session

What's not included

• Replacing your fax service or EHR
• OCR for handwritten clinical notes. We handle typed and standard-scanned documents.
• Acting on clinical content. We route; the clinician decides.

Best for

Multi-provider practices and specialty groups where the fax tray is a real source of clinical risk and the back office spends three or more hours a day moving documents around by hand.

Compliance

BAA signed before kickoff. Downstream vendor BAAs in place. PHI flow documented and reviewed by your compliance officer before contract. Two-year audit log retention. LLM calls strip patient identifiers by default.