Playbooks
How the work actually runs.
Each playbook is an illustrative composite. The workflow is real. The stack is real. The numbers are real, with names and identifying details anonymised. Signed-off case studies will publish here as engagements close out and the clients green-light the writeup.
Illustrative composite services
Cut missed-lead loss by 80% for a 12-person landscaping company in 6 weeks
Pattern: missed-lead rescue + SMS qualifying + CRM logging
- 60 seconds (was 0%) After-hours response time
- 23 Booked appointments in 6 weeks
Reduced no-shows by 34% and recovered $48K in annual revenue for a two-location dental practice
Pattern: recall sequence + no-show recovery + PMS write-back
- 52% → 71% Recall capture rate
- 9.4% → 6.2% No-show rate