Reviews while the work is fresh. Reactivation when the silence has gone on long enough.

Two flows every CRM template ships with that nobody actually runs once the busy season hits. Ask for the review the day after the job is done, while the customer still remembers why they were happy. Circle back with the cold prospect at 30 days, then 60, then 90, by which point the thing that stopped them from buying has usually changed. Both flows get dropped in week one of any new hire. This runs them in the background, in your voice, with the right timing, and stops being the thing nobody owns.

What you get

• Job-complete trigger (CRM stage flip, invoice paid, appointment held) fires the review request
• SMS first, email next day, both in your voice, both with a one-tap link to your Google, Yelp, or industry-specific review page
• Non-responders enter a 30/60/90-day reactivation sequence with messaging tuned to where they dropped off
• Replies routed to your inbox if they're actual replies, or logged silently if they're confirmations
• Weekly summary: reviews captured, reactivations responded to, prospects re-engaged
• Documentation and a 30-minute handoff

What's not included

• Disputing or responding to negative reviews (that is a human judgment call)
• Drafting your review-request copy from scratch. We tune it from a brief you provide.
• Direct integration with Yelp's API (Yelp doesn't allow it; we link out)

Best for

Local services, agencies, and practices where word-of-mouth is most of how new work shows up, and where the cold-prospect list gets longer every quarter and nobody mines it.